Shipping Policy

Shipping

All orders are processed and dispatched from our warehouse in Austria.

Provided that the ordered products are in stock, the processing time is generally 1–3 business days (Monday to Friday).

Once the order has been handed over to the shipping carrier, the customer will receive a shipping confirmation and, where available, a tracking number.

Shipping Destinations

We currently deliver to Austria, Germany, and other Member States of the European Union.

• Free shipping within Austria
• Free shipping to Germany
• Deliveries to other EU Member States are subject to shipping charges, which are automatically calculated and displayed during the checkout process after the delivery address has been entered.

If delivery to the desired country is currently unavailable, this will be indicated during the checkout process.

Delivery Times

Delivery times depend on the destination country and the respective shipping carrier.

The delivery times stated on this website are non-binding estimates and commence after successful payment authorisation.

In the event of unforeseen delivery delays, the customer will be informed as soon as possible.

Partial deliveries are permitted where they are reasonable for the customer.

Permissible partial deliveries will not result in any additional shipping costs for the customer.

Shipping Costs

The final shipping costs are displayed during checkout before the order is completed.

Only the shipping costs shown during checkout shall apply.

Order Cancellation

As long as an order has not yet been dispatched, we will endeavour to accommodate cancellation requests.

However, there is no legal entitlement to cancel an order.

Once an order has been dispatched, the statutory right of withdrawal and the Withdrawal and Refund Policies published on this website shall apply.

Change of Delivery Address

If you need to change the delivery address, please contact us as early as possible.

Once the order has been handed over to the shipping carrier, it is generally no longer possible to change the delivery address.

Delivery

The customer is responsible for providing a complete and accurate delivery address.

If delivery cannot be completed due to an incorrect or incomplete delivery address or because the customer fails to accept the shipment, we reserve the right to charge the reasonable costs of re-shipping.

The customer's statutory rights remain unaffected.

Transfer of Risk

For consumers, the risk of accidental loss of or accidental damage to the goods shall pass only upon delivery of the goods to the consumer or to another person authorised by the consumer to receive the goods who is not the carrier.

Where the consumer has independently concluded the contract of carriage without using a shipping option proposed by WANFU Trading GmbH, the risk shall pass to the consumer upon delivery of the goods to the carrier.

Force Majeure and Delivery Obstacles

Delivery delays resulting from force majeure or other unforeseeable events beyond our reasonable control may lead to a corresponding extension of the delivery period.

Such events include, in particular, natural disasters, strikes, governmental measures, war, pandemics, or significant disruptions to transportation services.

The customer's mandatory statutory rights, in particular in the event of a substantial delay in delivery or non-delivery, shall remain unaffected.

Questions Regarding Shipping and Delivery

If you have any questions regarding shipping or delivery, please contact us:

WANFU Trading GmbH
Guido Rütgers Straße 50/E2
2201 Gerasdorf bei Wien
Austria

Email: office@wanfu-trading.com

Website: www.wendougee-at.com